Hi there,
Please follow the below mentioned steps to resolve the issue:
> Check the internet connectivity of the device. it should be strong.
> Perform the clear cache of the particular app from which you are sharing the images and videos (Go to settings>>apps>>particular app>>clear cache).
> Perform the clear cache of the viber app (Go to settings>>apps>>viber app>>clear cache)
> Perform the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).
> Check the update of the application.
For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
