I just bought a samsung galaxy A51 and im experiencing problems when i upload things. When I send a video or a photo the quality gets a lot worse compared to my Galaxy A3. Also video calls on viber are a mess, the screen gets frozen for most of the time. Is anyone else experiencing the same problems? Could this be fixed?
Please follow the below mentioned steps to resolve the issue:
> Check the internet connectivity of the device. it should be strong.
> Perform the clear cache of the particular app from which you are sharing the images and videos (Go to settings>>apps>>particular app>>clear cache).
> Perform the clear cache of the viber app (Go to settings>>apps>>viber app>>clear cache)
> Perform the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).
> Check the update of the application.
For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Team Samsung Members