Beginner Level 2

I just bought a samsung galaxy A51 and im experiencing problems when i upload things. When I send a video or a photo the quality gets a lot worse compared to my Galaxy A3. Also video calls on viber are a mess, the screen gets frozen for most of the time. Is anyone else experiencing the same problems? Could this be fixed?

3 Comments

Hi there,

 

Please follow the below mentioned steps to resolve the issue:

> Check the internet connectivity of the device. it should be strong.

> Perform the clear cache of the particular app from which you are sharing the images and videos (Go to settings>>apps>>particular app>>clear cache).

> Perform the clear cache of the viber app (Go to settings>>apps>>viber app>>clear cache)

> Perform  the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).

> Check the update of the application.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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Expert Level 1
bro how is its camera performance?????
can it have better quality????
can it beat A70s in camera performance??????
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Beginner Level 2
direct video call is not working on my samsung galaxy A51
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