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03-09-2020 01:30 AM in
Galaxy AI just bought a samsung galaxy A51 and im experiencing problems when i upload things. When I send a video or a photo the quality gets a lot worse compared to my Galaxy A3. Also video calls on viber are a mess, the screen gets frozen for most of the time. Is anyone else experiencing the same problems? Could this be fixed?
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03-12-2020 09:20 AM in
Galaxy AHi there,
Please follow the below mentioned steps to resolve the issue:
> Check the internet connectivity of the device. it should be strong.
> Perform the clear cache of the particular app from which you are sharing the images and videos (Go to settings>>apps>>particular app>>clear cache).
> Perform the clear cache of the viber app (Go to settings>>apps>>viber app>>clear cache)
> Perform the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).
> Check the update of the application.
For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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03-27-2020 06:33 PM in
Galaxy Acan it have better quality????
can it beat A70s in camera performance??????
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06-25-2020 11:52 PM in
Galaxy A- Mark as New
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05-02-2021 01:22 AM in
Galaxy A