Original topic:

📷 issue

(Topic created on: 12-17-2020 06:58 PM)
159 Views
crazyCHEM
Active Level 3
Options
Galaxy A
I'm facing lag issues in my a50s when I'm using the camera ...sometimes I'm unable change the mode of the camera.
Its happen only at the time of multitasking or if something is running in background. 
Please! Guys help me to shot out this issue. 
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6 Comments
Sidhabhi
★★
Galaxy A
Clear camera cache/data

also reset camera to default settings and try

might be software glitch
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crazyCHEM
Active Level 3
Galaxy A
thank you..I'll try bro
SrajTech
Expert Level 5
Galaxy A
yes
send error report to samsung through members app
send this report almost everyday and it will be fixed in next update
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crazyCHEM
Active Level 3
Galaxy A
thank you..I'll try bro
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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crazyCHEM
Active Level 3
Galaxy A
I hope ur solution will help me out!
Thank you!
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