Original topic:

issue with phone under warranty

(Topic created on: 12-04-2020 03:08 PM)
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Members_WOUN0tJ
Beginner Level 2
Options
Galaxy A

Hi, 

I bought a Samsung M31 on 1 August 2020 and  from past 5 days I have been experiencing a spreading pink purple screen problem, we have taken it to the service center today morning and to our surprise they say its not covered under warranty. They are trying to convey their opinion saying its because of pressure on the screen which is utterly nonsense to me as i don't carry my phone in pockets and always keep it safe.  And I strongly remember there is no case of dropping the phone as well, It all started with a small pink spot at the corner and slowly spreading like an ink all over the screen. I strongly deny your service centers perception of this problem and to be honest they haven't checked it for even a minute and asked to pay around 6000 rupees towards replacing the screen which is quite weird when its under warranty.

 

I did enough research on this  pink purple screen problem and I realized that this is the very common problem SAMSUNG users are facing, see below

 

https://r2.community.samsung.com/t5/Galaxy-A/Pink-Purple-Black-Spot-on-one-side-of-screen/td-p/52822...
 https://r2.community.samsung.com/t5/Galaxy-A/A50-display-problem/td-p/5123412
https://r2.community.samsung.com/t5/Tech-Talk/Samsung-Galaxy-M30s-problems/td-p/4602239
https://r2.community.samsung.com/t5/Others/after-update-issue/td-p/4813210
 https://r2.community.samsung.com/t5/Galaxy-A/pink-spot-appears-in-my-samsung-A50/td-p/4669585
https://r2.community.samsung.com/t5/Galaxy-M/M21-pink-purple-spot-spain-on-display-screen/td-p/47057...

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I am highly disappointed with the service centers way of handling the case and asking us to shell out the money to get this sorted when its under warranty.  I dont want to take any further headaches on this matter actually this should be handled within yourselves , let me know before  I go ahead and file a case against SAMSUNG in the consumer court.

 

Regards

 

25 Comments
SrajTech
Expert Level 5
Galaxy A
i can see your tempered glass broken
amoled displays are very fragile to shock
may be by mistake, someone else might have did something which gave a shock to your phone, without your notice
And if it was a manufacturing defect then the spot would have been visible at the first sight.
This is not Samsung's fault.
You can ask any tech expert, you will get the same suggestion.
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AchyutRaj
Active Level 4
Galaxy A
Bro my m21's screen's tempered glass has also broken and alos it has fallen ( not from a good height to broke the screen) but after falling it was not starting for 1 or 2 hours but after that it was started working . And yes form that day I have noticed some colour issue in my m21 some times I saw some yellowish tint in white colour and sometimes not. Sometimes when I use the phone in dark mode I noticed some greenish tint even in the room light. I know that many amoled panels have greenish tint in grey colour when you use it in very dim light. But my 21 was having geenish tint in room light also. But now after 3 to 4 days the problem has resolved there is no greenish tint in grey colour in romm light and no yellowish tint in white colour.
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SrajTech
Expert Level 5
Galaxy A
Yes, amoled displays are fragile to shocks.
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Vicky_A52
Expert Level 5
Galaxy A
go to nearby service centers display issue
SrajTech
Expert Level 5
Galaxy A
how did the tempered glass broke??
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RahulCBR
Active Level 5
Galaxy A
It's looks like your phone screen has damaged and day by day this pink purple will cover the whole screen, visit the near by service center...you need to replace this screen.
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BiRdMaN
Expert Level 5
Galaxy A
AMOLED Displays are not good it gets easily burn....
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, please call us on 1800 40 SAMSUNG (7267864) / 1800 5 SAMSUNG (7267864) or email us at support.india@samsung.com. So, that we can assist you accordingly.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Tejaswini89
Active Level 2
Galaxy A
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