Original topic:

issue with my camera

(Topic created on: 04-21-2021 05:26 PM)
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surendra2006
Active Level 3
Options
Galaxy A
I have a Samsung Galaxy A6+. The issue is about the camera, whenever I try to click photos by the back (Rear camera) it couldn't focus to such distance. But when I tried to take picture by the distance of about 1 inch it's totally clear. You may think that I have some problem by the lens of the camera, but it is totally clean. I watched many videos on internet but none of them helped me. The mobile phone is already up to date so there's no problem regarding the software update. It's a humble request that please help me.
2 Comments
Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

surendra2006
Active Level 3
Galaxy A
Thank you very much for considering my problem and I appreciate it very well. but the idea that is suggested has not worked. Even though I've tried it earlier also.
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