Original topic:

issue with Spotify

(Topic created on: 07-11-2020 08:41 PM)
275 Views
Samsung_W9Rhage
Beginner Level 2
Options
Galaxy A
I recently bought the Samsung A21S . Been facing few software issues. Recent one being the crash of spotify app. It just wont open. 
0 Likes
3 Comments
Galaxy A
clear the cache of all apps
0 Likes
Galaxy A
Update your device software, and clear data and update Spotify app too
0 Likes
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


You may need to try clearing the app cache and data within your Settings to resolve this issue:-

Launch your settings>apps>crashing app>storage>touch clear cache &clear data.


After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes