Original topic:

incompatible camera

(Topic created on: 09-28-2020 01:22 PM)
AKP225
Active Level 1
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Galaxy A
Hello. Please I have a problem with my Samsung Galaxy A80. When I take a photo with the system camera and with snap, the photo is not clear when I share it on WhatsApp. The same goes for videos. Who can help me please

8 Comments
BasselK
Options
Galaxy A
Hi, you can try to long press the camera icon for one second then select app information > Storage > Clear Catch.
Please let me know if this solution was helpful.
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AKP225
Active Level 1
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Galaxy A
thank you very much but it's the same
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BasselK
Options
Galaxy A
Are you facing this issue only when you share the photo on WhatsApp?
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AKP225
Active Level 1
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Galaxy A
yes only that. photo and videos. when I take the photo or video on the phone's camera or snap and share in a WhatsApp story the image is no longer clear
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Options
Galaxy A
Usually Whatsapp will compress images and videos to make it smaller. It will compress images into 100 to 200 KB files irrespective of the original image size. Can you share some screenshots so that we can understand the issue better?
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Murshidfrank
Active Level 2
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Galaxy A
while uploading photos and videos on whatsapp it will get compressed..this may effect overall image quality..
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Samsung_specialist
Community Manager
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Galaxy A

Hey there,

Please visit the nearest service center to check the issue and fix it.

www.samsung.com/sa/support/servicelocation/.

Thank you

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RescueSheep
Active Level 3
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Galaxy A
its normal cause whasapp doesn't support good quality photos and videos
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