how to share log file

[bharathveer]

Can anybody say how to send log file to customer support, as the log file size is about 441MB(after the below process)

I did ask support how to send the log, they were very kind enough to reply the same process

[iamiceparticle]

Please ask customer support, as I am not sure any one followed this process.

[bharathveer]

yeah I did they reply me same above process , that's why asking in community

[Shailesh_Kumar]

From Samsung members app use error error option during this step don't go back .
It will take time to generate report and according choose correct to brief about your problem .
Screenshots has been attached for your reference.

[Shailesh_Kumar]

I hope this will surely work for you.
Don't forget to Accept Solution by clicking the 3 vertical dots at my comments to help other users on Samsung Members app.

Thank you .

[VJB]

I already did that. I used error report option in ssung members app and they replied bynsaying i have to generate a log file from SYSDUMP as said by @bharathveer. They told to use *#9900# to generate log file. My log folder in 500mb!!! So how.to share this??
Samsung members app doesn't share SYSDUMP LOG FILE!!!! THIS IS DOFFERENT THING!! OKAY!!!

[souvik04]

you can do it from Samsung members app.

[bharathveer]

how?

[VJB]

No his methid is wrong. Samaung members app doesnt do it.

[souvik04]

@bharathveer you can send error log files though Samsung members app.
open members app, go to get help section> error report and click on your required category. you can see a notification at the bottom of the screen that says '' collecting error data''