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09-14-2020 06:13 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned quick steps to resolve the hanging issue:-
1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
To resolve auto restart issue please follow below given steps:-
Go to Settings > General management > Reset > Turn off auto start.
If the issue still persist kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support