Original topic:

hang mobile

(Topic created on: 11-25-2020 03:14 AM)
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vijaysvadera
Active Level 1
Options
Galaxy A
very bad mobile company samsung 
new mobile ourchase before 10 day not any game picture download why hang 
many time incoming call not show on screen
samsung leke fas gaye yaar 
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5 Comments
Galaxy A
which mobile??
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vijaysvadera
Active Level 1
Galaxy A
samsung a31 purchased 10 day before
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Galaxy A
kindly share this as an error report in the get help section 🙏
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vijaysvadera
Active Level 1
Galaxy A
help section answer ypur mkbile is hang please reset the phone
why reset phone i bought only few day later and not use storage

Screenshot_20201125-040528_Device care.jpg

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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "device lagging issue" kindly follow the given below step:

>>Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

 

Please visit this mentioned link for more information: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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