Original topic:

green screen problems

(Topic created on: 05-25-2020 03:50 PM)
129 Views
tanzzz
Active Level 1
Options
Galaxy A
Is anybody facing this green mark issue on the top of your screen. If yes please reply
8 Comments
Anonymous
Not applicable
Galaxy A
please post screenshot...because without seeing it we will not understand it's pixel burn or something
0 Likes
tanzzz
Active Level 1
Galaxy A
you won't be able to see in screenshot
0 Likes
Anonymous
Not applicable
Galaxy A
then please tell how it's look like ...round shape ,line like or something
0 Likes
Arunganesh
Active Level 5
Galaxy A
screen cracked change display
cost 5000
0 Likes
tanzzz
Active Level 1
Galaxy A
it's not cracked
0 Likes
souvik04
Active Level 8
Galaxy A
please post screenshot, we don't understand your problem
0 Likes
tanzzz
Active Level 1
Galaxy A
so i don't know if you will be able to see or not but above marked area is the screen that shows green mark but it is visible only if my bg has blue or yellow color
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Restart the device
Press & hold the power key > Tap on Restart > Tap again to Restart your phone

 

2. Check device in Safe Mode.
1. Press and hold the Power key, when Power off icon appears.
2. Press and hold the power off icon.
To exit safe mode just restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support