First go in mobiles mobile hotspot and then select configure mobile hotspot and setup your wifi then turn on the hotspot on mobile and then try connecting in your laptop and if it still dosent get connected then from your laptop select your mobiles hotspot and use the option forget the network and then try again to connect.
To resolve the hotspot issue kindly perform some basic steps given below:-
1. To configure the hotspot follow the steps:- Settings>Connections.Mobile Hotspot and Tethering>Mobile Hotspot>More option (three dots)>Configure Mobile Hotspot>Configure Mobile Hotspot and tap on Save.
2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite Settings > General Management > Reset.
After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.
Try updating the network driver of your PC/ Laptop. Control panel> Hardware and sound> Device manager > Network adapters - here you will get the name of the specific network adapter in your computer. Search for network adapter drivers for your Windows version and manufacturer (hp , Lenovo etc.). Download and install the latest driver available.
