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03-17-2020 01:27 PM in
Galaxy AHi there,
Please perform the following steps to resolve the issue:
1- Reset the settings via- Settings > general management > reset > reset settings.
2- Check the mentioned issue in safe mode.
3- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members