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01-13-2021 04:56 PM in
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01-13-2021 09:32 PM in
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01-14-2021 11:49 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Be assured, to resolve "App crash" issue kindly follow the given below steps:-
1. Launch your settings>apps>crashing app>storage>touch clear cache &clear data.
2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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01-15-2021 06:16 PM in
Galaxy Abut clearing cache partition really works.