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Beginner Level 3
In my samsung a31 fingerprint doesn't working properly when I put my thumb on fingerprint sensor it says every time ' NO MATCH' . So please help me. 
6 Comments
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Expert Level 5
register again with all around side
and add 2-3 fingers simultaneously for better result
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Active Level 6
update latest software ,it include fingerprint update
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Beginner Level 3
I have done this update, no improvements
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Beginner Level 2
am also facing same problem is there any fix for this
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Beginner Level 2
I am also facing the same problem.
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Active Level 7

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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