Original topic:

fingerprint not working a50

(Topic created on: 06-01-2020 02:02 PM)
236 Views
Souravd240
Active Level 6
Options
Galaxy A
After upate android 10 on my galaxy a50 fingerprint not working when i choose 'tap to show' to 'never' . Is this bug or have any other solution?
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3 Comments
Galaxy A
working here without any issues on A71. What is the error?
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AdithyaR
Active Level 7
Galaxy A
Bro, I too own A50 and have set to "never" option but I'm not facing any issues. in fact, my device had stopped recognizing fingerprint after November 2019 update. once the Android 10 update got installed, fingerprint is working fine...
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.

 

2) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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