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Beginner Level 3
After recently update my phone I have got several issues. MY BATTERY has been draining super fast and the charging time takes longer than it used to. And my finger print doesn't work at all after last update. This is so disappointing from Samsung. Please fix the problem as soon as possible.
Device= Galaxy A50
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Active Level 6
sabme hai bhai Bekar phone
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Hi there,

 

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service centre with device and have it inspected for further resolution.

For address details of Samsung Service centres follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

To resolve the battery drain issue please follow the troubleshooting steps provided in the given link: http://www.samsung.com/in/support/skp/faq/1101689

 

Regards,

Samsung Members Team

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