fingerprint biometric

[Daljeet1]

I buy new galaxy A50s device but its finger biometric not working proper please improve it very soon 

[ŞONU]

same issue

[narcotix]

do u have a screen guard. it does not work with a screen guard

[Daljeet1]

other companies device working good with screen gaurd

[narcotix]

yes u are right but a 50 s worth screen guard finger scar scanner is slow

[Daljeet1]

yeah it need improvement

[Samsung_Support4]

Hi there,

Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- If issue still persists, create data backup and reset the device.

5- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

Regards,
Team Samsung Members