finger print scanner is not working

[MAHDI11]

galaxy a3 2017 fingerprint is not working. and a5 too

[Hesham82]

Try to make restart if not work make format

[Mnz]

check if there is any software update available in your phone. Try updating the same and restart your phone.

[MAHDI11]

yes I have tried both but it's same

[MAHDI11]

any ideas???

[mahdi13]

yeah it's not working. Samsung pls fix