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11-05-2019 06:38 AM in
Galaxy A- Mark as New
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11-05-2019 07:10 AM in
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11-05-2019 08:02 AM (Last edited 11-05-2019 08:02 AM ) in
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11-05-2019 08:51 AM in
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12-03-2019 11:03 AM in
Galaxy AHi there,
Please perform the following steps:
1- Charge the device with the original charger.
2- If the fast charging feature is not activated, launch the Settings app, tap Device care→ tap Battery → tap on 3 dots → settings, and then tap the Fast cable charging switch to activate it.
3- Charge your device in switch off mode.
4- Perform Interactive checks through the Samsung Members app (Samsung Members> Get Help> Interactive checks->charger/USB).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members