Original topic:

facory resetting Galaxy A50

(Topic created on: 05-23-2020 12:15 AM)
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hbpostve
Active Level 7
Options
Galaxy A
Should I do the hard reset as following issues are occuring in my device,
Otg not working tried different otgs
Fast charging not showing even it is enabled
Cant able to connect to pc via data cable
Slow charging
These issues are there...my device is on android 10 but they are before the update to

Pls give ur suggestions
9 Comments
hedgehog
Expert Level 5
Galaxy A
for otg use file commander app from play store
or try different brand app like for SanDisk get the SanDisk app from play store
hbpostve
Active Level 7
Galaxy A
otg not even showing anythng on the device😔
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hedgehog
Expert Level 5
Galaxy A
use an empty otg to check first if it shows and use file commander app
hedgehog
Expert Level 5
Galaxy A
factory reset should resolve some problems
mudassarfa
Active Level 7
Galaxy A
take a backup before u do a factory reset
hedgehog
Expert Level 5
Galaxy A
main reason for all to fail is bug instability you can either wait for next stable update or follow some advice and tips I could give you
1 use adaptive battery
2 use medium power save
3 prevent background apps from consuming data in battery device care
4 put unused apps to sleep
5 reduce some permissions given to apps that are not necessary for running of app
6 use dark mode
7 use location when necessary as in maps Google search or any location based app else constant use loads battery causing heating
8 prevent network inputs like NFC bluetooth WiFi from working together too many network inputs will cause heating and lagging
9 while charging keep phone idle
10 turn off auto sync use when necessary
11 reset phone settings once clear cache
12 if nothing works once try factory reset
13 charge in cool conditions as outside weather will be hot these days
14 dont use vibration if not necessary
15 use accubattery for complete battery diagnostics
I hope this helps because one ui bugs can be fixed by samsung when new updates come till then try these tips they could help to reduce battery heat up and loading so that smooth charging works and device runs smoothly
abi
Active Level 6
Galaxy A
same issue with my a50 too
Arth1
Active Level 5
Galaxy A
The slow charging and charging freeze problem is with the latest update on many samsung devices. Hope they will fix it in next update asap.
Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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