Original topic:

facing issues with my galaxy a50

(Topic created on: 10-20-2020 03:44 PM)
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IhshahnIhilamuddin
Active Level 6
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Galaxy A
The phone keeps on restarting on its own, lags sometimes, and gets stuck while using some apps. This problem countinous everyday. Idk the problem of the phone. Checking the phone using samsung member app shows that phone is in perfect condition
4 Comments
Galaxy A
Hi, try to wipe the system cache partition:

Turn your Android device off.
Press and hold the Volume Up + Bixby key + Power buttons to boot into Recovery Mode.
Use the volume buttons to navigate the Recovery Mode menu.
Use the power button to select Wipe Cache Partition.
Wait for the system cache partition to clear.
Select the Reboot option to return to normal device usage.
Please let me know if this solution was helpful.
Galaxy A
i tried this. but still the problem countinous
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Samsung_specialist
Community Manager
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Galaxy A

Hi there, 

Try calling the call center and requesting remote assitance for this. Or, take the device t the nearest certified Samsung Service Center. 

Galaxy A
ok
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