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Active Level 1
I am facing issues in fingerprints scanners in galaxy a50s after new update. My phone fingerprints scanners not working properly in lock screen. Its like fingerprints scanner freezes some time.
5 Comments
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Expert Level 5
Delete your current fingerprint and agian register brother than try
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Expert Level 5
register again with all sides of your fingers and add same finger 2-3 times simultaneously for better result
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Active Level 3
Remove and apply good quality of tempured glass so that it scan fingerprint properly.
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Active Level 7
Remove all old fingerprints and add new one.
mine is working pretty fast after the update.
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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