Original topic:

device not charging

(Topic created on: 08-31-2020 05:08 AM)
159 Views
ganguly92
Beginner Level 2
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Galaxy A
Hi Team,

I would like to spot a peculiar charging issue that I have encountered in my galaxy a71 mobile . My travel adapter and USB works fine with other mobile phones but its mine for which its not working. My phone works with charger of different make and my Samsung charger seems to be working fine for almost any other Android device . Its just my device which is affected, is there amy troubleshooting steps for this issue by any chance?
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3 Comments
ViSJ
Beginner Level 2
Galaxy A
write to Samsung costomer support on WhatsApp
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Galaxy A
problem probably in your device charging soket
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Samsung_Support3
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Charge the device
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Supportv

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