Original topic:

dear Samsung

(Topic created on: 02-05-2020 02:42 AM)
282 Views
DeanHunter
Active Level 6
Options
Galaxy A
when will you fix the fingerprint issue of A50?
10 Comments
sayanm50
Active Level 9
Galaxy A
no
DeanHunter
Active Level 6
Galaxy A
yup...i know. just wanted to confirm from samsung 😜
0 Likes
sayanm50
Active Level 9
Galaxy A
yah Samsung will reply your post here?right?
AdithyaR
Active Level 7
Galaxy A
Bro, there is no point in waiting for the fix related to fingerprint. Forget that A50 has fingerprint scanner.
Ďiñesh
Active Level 6
Galaxy A
right bro
Anger
Active Level 6
Galaxy A
They will not fix fingerprint issue u better move to another mobile company such as one plus or any other device
Galaxy A

Hi there,

 

*If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
Kindly follow the below mentioned steps to resolve the issue-
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

0 Likes
Anonymous
Not applicable
Galaxy A
the question of this answer is that it does not have any answer 😂
DeanHunter
Active Level 6
Galaxy A
maybe Samsung has forgotten that there is a phone called as A50 😂