can't open my samsung notes. anyone to help please

[trumec]

can't open my samsung notes. anyone to help please 

[Maps_sam07 · Accepted solution]

Hi Trumec

Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Samsung Note>> storage>> clear cache.

[Maps_sam07 · Accepted solution]

Also, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds