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Original topic:

camera pro

(Topic created on: 11-29-2020 04:29 PM)
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Hlanganani
Active Level 1
Options
Galaxy A
My camera is not working even now and its affecting my video call and It doesn't work on the front camera 
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1 Solution


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Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi Hlanganani 

 

Please try the following steps to resolve your camera: 

 

1. Open Camera >> Settings>> Reset camera settings. 

 

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Camera>> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

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2 Comments
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi Hlanganani 

 

Please try the following steps to resolve your camera: 

 

1. Open Camera >> Settings>> Reset camera settings. 

 

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Camera>> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

 

Hlanganani
Active Level 1
Galaxy A
I will do so