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Original topic:

blutooth connection with Galaxy Buds2 Pro

(Topic created on: 11-30-2023 01:15 PM)
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Members_jrozGaP
Beginner Level 2
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Galaxy A

Hello i use Galaxy A52 and Galaxy Buds 2 pro.

But when i listen music and playing video, usually i get data losses.

When i moved the phone a bit i loss sound  2 seconds then sound restores.

If you carry my phone in a pocket or hold it below my waist, i can not get sound, then about 30 seconds i loss the Bluetooth connection.

i have to carry my phone on my chest for maintaining bluetooth connection, and  keep still not to lose sound.

it really gets painful to use earphones

 

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Yeşilırmak
Moderator
Moderator
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Galaxy A

Hello Members_jrozGaP,

 

Please, send error reports us. Galaxy Wearable, using the Galaxy Wearable app you can send a detailed error report to the Samsung Members team to request an analysis of what happened.

 

As soon as the issue occurs:

  1. Launch the Galaxy Wearable app and tap the 'more' icon (3 lines) on the left-hand side.
  2. Tap 'Contact us' and then tap 'Error reports'.
  3. Select device > [select the relevant device] > Next.
  4. Describe the issue accurately and in detail.
  5. Make sure 'Send system log data' is ticked.
  6. Send your error report by tapping on the > icon on the top right-hand side.

 

Steps with images:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

 

Thank you.

MOD

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Solution
Yeşilırmak
Moderator
Moderator
Options
Galaxy A

Hello Members_jrozGaP,

 

Please, send error reports us. Galaxy Wearable, using the Galaxy Wearable app you can send a detailed error report to the Samsung Members team to request an analysis of what happened.

 

As soon as the issue occurs:

  1. Launch the Galaxy Wearable app and tap the 'more' icon (3 lines) on the left-hand side.
  2. Tap 'Contact us' and then tap 'Error reports'.
  3. Select device > [select the relevant device] > Next.
  4. Describe the issue accurately and in detail.
  5. Make sure 'Send system log data' is ticked.
  6. Send your error report by tapping on the > icon on the top right-hand side.

 

Steps with images:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

 

Thank you.

MOD

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