Original topic:

battery

(Topic created on: 05-08-2020 02:45 PM)
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akkkku
Active Level 3
Options
Galaxy A
I am facing battery issue in my galaxy a50 . It is taking extra one hour to charge . ( pls help me out  to fix this ) .
16 Comments
Anonymous
Not applicable
Galaxy A
check at your friends house, it will be less than 2.

at different time, it gives me 1.5
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akkkku
Active Level 3
Galaxy A
I will try
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Anonymous
Not applicable
Galaxy A
because of voltage issue. maybe voltage is not good at your house.

do you remember trains when we travel for long, it charges too late because of too low voltage in trains
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iMAjay
Active Level 8
Galaxy A
Does your mobile get heats up too much?
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akkkku
Active Level 3
Galaxy A
sometimes
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iMAjay
Active Level 8
Galaxy A
if your device gets heat up while charging & taking more time than usual...
Then it's normal, as charging get stopped when you reach around 80% battery level to prevent overheating which can be explosive.
And this is normal in summers.
I faced that too for the first time on my Note9 lately.

Else, you can troubleshoot your device as mentioned above.
😊
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. We always recommend to use genuine Samsung charger for charging your device.

 

2. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

3. Check charger functionality, try to charge your device with some other charger or use your charger to charge some other device.

 

4. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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