auto call recording issue

[TrilochanGouda]

In my a7 2018 I have not initiated the auto call recorder but while talking on phone in between the recording starts automatically.

This is happening after the one ui 2 update

#samsung 

[hedgehog]

once reset settings clear cache and make sure this setting of call record is off

[TrilochanGouda]

already did since a long tym. not working

[hedgehog]

did u try factory reset

[hedgehog]

use Truecaller it doesn't support call record in android 10
when you want to record toggle back to samsung dialer

[Rahulpr]

reset factory settings will work.try

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve this issue kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode:-Hold the power button and select restart on the device.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support