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11-20-2020 04:14 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Clear data of the play store
Settings > Apps > Google Play Store > Storage > Clear Data > Delete.
* Reset the download manager
Settings > Apps > 3 dot menu button > Show system apps > Download Manager, Check that the app is enabled (we want the option to show as Disable ) > Force Stop.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
