Resolved! Solved

Original topic:

apps in SD card

(Topic created on: 12-24-2019 02:14 PM)
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smilysahul
Active Level 10
Options
Galaxy A
I have a20 which I have bought very recently. I have moved some eligible apps in the SD card. When I have restarted the apps in the SD card looks like the below image. I have this problem before two months and it was not continued after. But now when I restart the mobile the apps does not opening. It is opening when I reinstall the app from playstore. But when I see the apps in galaxy store it shows it was installed. 

Say me a solution for this problem.

image

😔😔😔
7 Comments
AbhishekPuri
Active Level 10
Galaxy A
Follow some step for this

fistly uninstall the app and restart your device. Than go to setting choose app option search those app who unnamed than uninstall than again restart your device and reinstall your app by play stor/ galaxy store (don't move this app again by sd card )


NOTE-
if you r useing this sd card in your device than fistly format your sd card (move your important data).


thank u
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smilysahul
Active Level 10
Galaxy A
not working
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AbhishekPuri
Active Level 10
Galaxy A
U followed All the Step

than u have to format your device Because in your device so much virus ( don't use sd card without format)
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smilysahul
Active Level 10
Galaxy A
I have checked my devices, there was no malware or unwanted things. I want a permanent solution or a correct reason for it
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AbhishekPuri
Active Level 10
Galaxy A
than visit service center near you and update your software
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Solution
Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Hi there,

 

Please perform the following steps to resolve the issue:

1- Re-instert the SD card properly.

2- Check by using any other SD card.

3- Settings >> general management >> reset >> reset settings.

4- Check the mentioned issue in safe mode.

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

 

 

smilysahul
Active Level 10
Galaxy A
how to move to safe mode. can we use all the feastures in that mode
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