Original topic:

android 10 update issue/ problem in galaxy A50

(Topic created on: 07-01-2020 02:53 PM)
4265 Views
S1jain
Active Level 5
Options
Galaxy A
1.My samsung A50 phone restart after updating to android 10. it restart almost 10-15 times in a day
2. battery drains very quikly, before updating my phone battery level remains 65 to 70 percent after full day use in offce but it ends in 2 to 3 hour.
3. I heat like hot rod, i fear it may blast
4. i have done safe mode check up and factory rest also after talking with samsung customer support
5. i am suggested to go to service center now by customer support
6. My phone is not covered in warranty or guarantee, but the problem start after updating, customer support tell me if the problem comeinf wih update also, i have to pay service center
7. is updating phone mean issue will comes in phone, and consumer have to pay to company to fix it.
8. i also check in google and samsung member application, the same issue is coming in many devices
9. in previous version i have pattern lock and finger lock enabled but with update while unlockinh the phone, it restart, so i remove screen lock
10. i don't want to visit service center in this corona time, so please provide downgade version on air or bug fix.
7 Comments
Galaxy A
bro i suggest you to go to service center... if any software regarding issue will be found then it doesn't cost too much..
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Samsung_hklyDRN
Beginner Level 2
Galaxy A
Boro8723942803
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Anonymous
Not applicable
Galaxy A
once format your mobile
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Galaxy A
Please do the hard reset. it's advisable to hard reset your device after major software update.
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Samsung_Support3
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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SAGAR12121
Beginner Level 2
Galaxy A

My phone  got update for Android  11 after that calculator and instagram application  is breaking  calculator  doesn't  open  at all and instagram opens up but its completely  blank

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Members_3ty0jwa
Beginner Level 2
Galaxy A

My A50 switched off and refused to come on. Caused a major delay as i use it for work purposes.  Had to buy a second phone just to complete my work. Is this a common issue?

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