saan27
Beginner Level 2
Sir/madam am sandeep here , my phone is samsung a31 1 year phone.. its showing to update software,  when I update overall 1 gb software update, my wil turn off and then again it wil on bt after that showing like failed software update. Contact samsung service care.. please i hope u wil  solve this issues soon..
4 Comments
ak5har
Active Level 4
Hello Sandeep,

Please install Samsung Smart Tutor for quick customer care support.

https://play.google.com/store/apps/details?id=com.rsupport.rs.activity.rsupport.aas2

Thanks,
Akshar
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saan27
Beginner Level 2
ok installed
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I would ask you to download Smart switch from Galaxy store in your phone and also download and install Smart switch on your PC.

Windows:

https://www.samsung.com/global/download/smartswitchwin/

macOS:

https://www.samsung.com/global/download/smartswitchmac/

And then try updating using Smart Switch.

If it fails even after that, then visit a service center.
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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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