Original topic:

a71 gallery issue

(Topic created on: 07-15-2020 04:29 PM)
170 Views
koshyy
Active Level 2
Options
Galaxy A
a 71, a video downloaded today shows in gallery on a past date. is anyone facing the same..
4 Comments
Galaxy A

Its a common issue. The video which you downloaded will get sorted in the order of date in which its created(if the creation date is available in the video). 

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koshyy
Active Level 2
Galaxy A
but it never happens with my other models..this is happening after the latest update.
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Samsung_specialist
Community Manager
Options
Galaxy A

Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

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MohammedSijah
Expert Level 1
Galaxy A
Anyway try wiping your cache partition. It's recommended after major updates.
(Switch off your phone. Press and hold, power button and volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. Normally, this will not effect any personal data or settings). Thank you.
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