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03-15-2020 02:27 PM in
Galaxy A- Mark as New
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03-15-2020 03:10 PM in
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03-15-2020 03:11 PM in
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03-15-2020 04:31 PM in
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03-18-2020 03:29 PM in
Galaxy AHi there,
Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members
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04-09-2020 05:13 PM in
Galaxy AThe above suggestions do not resolve this issue at all.