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03-20-2020 04:20 PM in
Galaxy ADear Samsung Member,
Greetings From Samsung Customer Support!
We would like to inform you that android 10 update for your device Galaxy A50 is coming in the month of April 2020. You can check update in the Samsung Members app under the notice section. kindly keep your applications and software updated to the latest version.
Update device software (If available):- Tap on Settings>Software update>Download and install>Checking for software update>Software update available>Download>updates >Downloading updates>Install now
Note: Your phone will restart after the update is installed.
If the issue still persist kindly send us the error log file within 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support