Re: Re: a50

kesh7 · ‎11-27-2020

The phone is closing apps and shutting down stating overheating issues. This occurs everyday with normal applications.

The phone is very cold when you touch it, still the issue has been occurring frequently.

Vicky_A52 · ‎11-27-2020

send feedback brother or go to nearby service center

kesh7 · ‎11-27-2020

I guess I have to, is there any other workaround for sometime?

KabeerV · ‎11-27-2020

Did the issue start after an update or installation of an app or something??

kesh7 · ‎11-27-2020

no suddenly when I was using youtube it closed all the apps , and shutdown

KabeerV · ‎11-27-2020

Try factory reseting the phone once and if the issue still persists, I would advise you to get your phone flashed at Samsung care. It should 99% solve your issue.

cs-member13 · ‎12-02-2020

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Overheating" issue please follow the below given step:

>>Close background running apps.

Follow the link for more details:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Original topic:

a50