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01-13-2020 10:39 AM in
Galaxy A- Mark as New
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01-13-2020 11:38 AM in
Galaxy A- Mark as New
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01-15-2020 12:36 PM in
Galaxy AHi there,
Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- Check for the latest device O/S (Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung members application (Open Samsung members app > click on “+“icon > send feedback > error report / ask question).
Regards,
Team Samsung Members