Original topic:

a50 display problem

(Topic created on: 06-13-2020 02:49 AM)
690 Views
likhith
Active Level 3
Options
Galaxy A
Display damage ,I don't know how display damaged,but I did not drop my mobile,just I place for charge after charging lines on display.how can it happen and how I can resolve this. After android 10 update battery draining
5 Comments
shahinahammed
Active Level 6
Galaxy A
Can you explain.. And post some pictures
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Anikroyale
Expert Level 5
Galaxy A
Just keep the device turned off for some time and check, might be due to leaking static energy. Also, if service centers are open, get your device checked if the issue is not resolved.
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likhith
Active Level 3
Galaxy A
I'll try tq
Galaxy A
I've faced the same issue. it is like purple tint which starts to spread from one side of the phone to the other. Visit your nearest service center immediately. Also, it is not covered under warranty.
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Adjust the brightness
Settings > Display > Adjust the brightness.

 

2. Check device in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the screen.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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