a16 not updating software🥲

[john_22]

registration failed when wanting to update software on new a16 is driving me crazy

[mahlatsengoetjana]

Yes

[Gngrbreadman]

A screenshot of the prob. Will help those who can help a lot more.

[john_22]

ohh thanks..the screenshot

[Gngrbreadman]

Full factory reset (to reset all system settings on your device) should troubleshoot the problem, to find out if it's your Galaxy, or a carrier network problem. B

If you bought the Galaxy from another country, that could also cause problems because of OTA server conflicts.

I hope this helps.