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Active Level 2

Dear All,

My A50 had gone through a software update last week and since then the phone restarts every two minutes. I tried to revert the software back to a9 after eading multiple posts on the issues with a10 updates since start of this year. 

 

The samsung service centre is clueless in figuring this out and wasn't much helpful. Its hard to find right staff due to covid-19 related lockdown issues impacting staff attendance. So I was left to myself to figure this out. Can someone suggest how to find a solution to this problem. 

 

Issue is, I have only one phone and I dont want spent again on another samsung. I am trying my best to post in several forums for a solution and none has come. Least of all from Samsung. 

 

I have enclosed the recent software update related info along for someone to help me with my issue. 

 

Regards

jose 

 

 

 

Screenshot_20200707-194800_Settings.jpgScreenshot_20200707-194958_Software update.jpg

17 Comments
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Active Level 3
I am also facing the same issue . The support people are not even bothering to help, The service centre guys also don't know about the issue . This issue should be escalated as most of my works are dependent on my phone and it is not working. I hope the developers come to find a solution for this issue as it is believed to be software related and not a hardware issue .
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Brother can you flash stock android 10 via Odin? I can help if you want.
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Active Level 2

Hi Nived PK. i understand your pain. Hope to see some solution from the community

 

Hi Aashish. Yes, I have odin. am downloading the firmware release just before the one I have presently. Will this help?

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Active Level 2

Aashish,

 

Can you help me suggest if my approach is correct. I am trying to download the firmware release that got released previosuly to my current version. Is there anything I have to lookout for?

 

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Yes bro you can do that, but it's not always possible to downgrade. And please make a backup of your phone before flashing.
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What you can try is a clean installation of the current firmware version and if it doesn't work then downgrade. Message me on 7558300173 (WhatsApp) if you need any help.
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Active Level 2

Got it. Let me try and comeback if it works.

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Tell me how it goes.
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Active Level 3
I did also observe this issue in my a50 , but it restarts suddenly after it starts and happens mostly during charging and leisure times(like when phone is not in use for more than 10-15 min)
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