Worst customer service

[Aamirk]

I've got this faulty charging adapter with a 20 days old phone. Now I'm trying to replace it and it's been 4 days I've given a request but still no response. And the type of customer service I received at the samsung service station was unacceptable from a brand like samsung.

[Raz_]

did you bought it from online?

[Aamirk]

No. I've bought it from a samsung authorised store.

[Raz_]

you should've unboxed it there

[Aamirk]

I did unbox it but I didn't care to check the charging adapter coz I haven't faced this problem with any of my previous chargers.

[Vivekku19981]

Phone charger also comes with a warranty, you can visit other service centre

[Aamirk]

I've done all that and I'm still waiting on their response for 4 days. I have mentioned that in the original post too.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you, please call us on 1800 40 SAMSUNG (7267864) / 1800 5 SAMSUNG (7267864) or email us at support.india@samsung.com. So, that we can assist you accordingly.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support