I was getting 4-5 hours of SOT on my S24, i went to the service center, they reinstalled the software and today I got 8 hours of SOT after using 97% of my battery.
You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
