Original topic:

Wifi problem

(Topic created on: 08-06-2022 06:37 PM)
Beginner Level 2
Galaxy A
I have problem with WiFi not connecting to WiFi and another mobiles are connected and working anyone can help me for this problem A72 
Active Level 7
Galaxy A
Clear the cache and restart then try, switch off the router and switched on again.
Try and let me know
Community Manager
Galaxy A

Greetings From Samsung!

Kindly you may follow the below:

- Restart your device by pressing and holding the Volume down and Power key for 7 to 10 seconds.

- Check if you have installed any third party application from unsecure source (other than Google and Galaxy stores), it may cause the issue.

Head to My Files > Downloads > Check if you have any apps installed from browsers. 

- Check if you have any updates for your device. Setting > Software update > Install.

- Try to switch off the router.

- If the same issue occurs, kindly send us the device logs. The device logs you will send it via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to service center for physical diagnosis.


- To send the device logs, please follow the below:

Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below: