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06-14-2020 08:42 PM in
Galaxy A- Mark as New
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06-14-2020 09:09 PM in
Galaxy Aif it works then mark as accepted solutions
or not then go to nearest service center
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06-14-2020 09:35 PM in
Galaxy A- Mark as New
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06-16-2020 05:19 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera issue :
1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-18-2020 03:47 PM in
Galaxy AHome remedy will not work and I suggest not to waste your time here.
kindly visit the service center and ask to flash the firmware/OS. check if that fix the issue.
If not submit the device and ask to fix the issue as it could be an issue with camera module or motherbord it self.
Do this at the earliest before your mobile warranty runs out.