Original topic:

WiFi disconnection

(Topic created on: 11-26-2021 02:33 PM)
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Aamirk
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Galaxy A
I'm using Galaxy A71 and lately I've been facing a lot of problem with WiFi disconnection issue. Earlier it used to happen in Power saving mode but recently I started facing this problem with the normal mode when I connect to a new network. Anyone else using A71 facing this issue?
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Forget the Network: Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

* Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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