Original topic:

WiFi Calling problem on A51

(Topic created on: 11-02-2020 02:18 PM)
263 Views
lazypanda7
Active Level 5
Options
Galaxy A
When WiFi calling is enabled on my phone, the call does not go through. It says calling but there is not ring. When I turn it off, the calls go through. This problem has been there since the latest update. (One UI 2.5)
4 Comments
帕里克
Expert Level 1
Galaxy A
contact samsung, i have same phone and no issues.
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lazypanda7
Active Level 5
Galaxy A
yes apparently it is an issue with the we update. they will fix it in the next update
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

lazypanda7
Active Level 5
Galaxy A
I have done that! I shall send another log when the problem occurs again.

thanks!
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