Original topic:

Wi-Fi Disconnect when I connect bluetooth headset (Eardrop)

(Topic created on: 06-19-2021 02:04 AM)
276 Views
Ursfriend_Sk
Active Level 2
Options
Galaxy A
This happened when my device got updated to Android 11 
WiFi is working good no issue with that.
Doesn't happen when I connect with my mobile data.
Tried going all the methods, 
Rest of Network, Factory Reset, Bluetooth App Clear Cache Memory, but still unresolved.
Any help or suggestions.
7 Comments
MonK11
Active Level 10
Galaxy A
May I ask in which phone model you're having this issue.
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Ursfriend_Sk
Active Level 2
Galaxy A
A80
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Ursfriend_Sk
Active Level 2
Galaxy A
Also M31
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MonK11
Active Level 10
Galaxy A
It seems like a bug or might be a bad OS installation but it's weird that you're facing the similar issues in two different models. Anyway if you found other people are complaining the same then it's bug, do report it to Samsung and try to recreate the issue while members app is taking system log. However if it's isolated to you then try to reflash the ROM using ODIN.
Ursfriend_Sk
Active Level 2
Galaxy A
Thank you MonK11
This could help.
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MonK11
Active Level 10
Galaxy A
Mark my answer as solution if it helps you. Thank you
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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