Original topic:

White balance/Exposure issue in samsung galaxy A52 main 64Mp camera

(Topic created on: 08-06-2021 07:08 PM)
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TechySud
Active Level 5
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Galaxy A
The main back camera has white balance or exposure issue. It takes different photos when taken of same subject from slightly different angles. New update has worsened the output. Gcam doesn't help either. Low light images are affected the most. Samsung please correct with an update.
3 Comments
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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heatr
Active Level 1
Galaxy A

Please just listen to your customers and dont always spam your generic answers about error log files. The auto white balance in a lot of units has a flaw! Here is a video of the issue:

https://vimeo.com/715206930

Do something!

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heatr
Active Level 1
Galaxy A

Same issue for the A52s - cant believe Samsung still hasnt fixed this. Every old phone I tried, even low budget Samsungs do not have such an issue. Imo its just an issue with auto white balance. Its unbelievable.

 

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